Service Commitments (SLA)
Fulfill the commitments in your Service-Level Agreements (SLA) with customers using ActPlease to ensure customer satisfaction. Simplify your operations for Product Support and Customer Care.
- Configuration of Issue-wise Workflow
- Two-level escalation to avoid delay
- Customer-side confirmation
- Notes & records during ticket processing
Grievance Redressal
Streamline and Standardize the way your organization redresses grievances.
Meet with Industry Standards and Government Stipulations for grievance redressal through ActPlease.
- Transparency about Responsible Authority
- Instant Alert to ensure Immediate Action
- Auto-Forwarding to the right Department
- Escalation to Higher Authorities upon Delay